Monthly Archives: August 2008

Giving customers more than one take

I think if more systems architects sat down with their customer service teams. One thing they would note is that the representative is not always going to get the full transaction in one take. Sometimes, they will need to follow up a few days later or in the case of a dropped call, a few [...]

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Web Design Survey

All too frequently, web designers work alone, making it is difficult to know if your experiences and careers are standard or extreme. A List Apart tries to help illuminate the career of the web designer with their survey. Here are the 2007 results. You can see how rich this survey can be. Now is the [...]

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